Responsible Gaming at hey bhaji

1. Our Commitment to Safe Play

hey bhaji operates as a responsible online casino and sports betting platform for players across Bangladesh. We believe that responsible gaming is not a box to tick — it is the foundation on which a trustworthy platform is built. Every product decision, every bonus structure, and every support process at hey bhaji is reviewed with player safety and wellbeing in mind.

Our responsible gaming programme is built around three core principles: prevention (stopping harmful behaviour before it develops), intervention (providing tools to help players who need to regain control), and support (connecting players with appropriate help when gambling has become a problem). These principles guide everything from how we design our deposit flow to how our customer support team is trained to handle welfare concerns.

hey bhaji encourages all players — whether they are casual weekend bettors placing small cricket wagers or high-frequency players enjoying live baccarat — to set personal limits, play with money they can genuinely afford to lose, and treat every session as entertainment rather than a route to income.

2. 18+ Age Restriction

Access to hey bhaji is strictly limited to individuals who are 18 years of age or older. This is an absolute requirement with no exceptions. hey bhaji takes its age verification obligations seriously and employs multiple layers of age-checking throughout the player journey.

• All new accounts are required to confirm their date of birth during registration. Providing a false date of birth is a violation of the hey bhaji Terms & Conditions and will result in immediate account closure.
• Before processing any withdrawal, hey bhaji conducts a KYC (Know Your Customer) identity check. If a player cannot provide valid age verification documents — such as a National ID Card (NID) or passport — the account will be suspended and any balance returned to the source payment method.
• If hey bhaji has reasonable grounds to suspect that an account is being operated by a person under the age of 18, the account will be locked pending verification without notice.
• Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms, including hey bhaji.

3. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It does not always develop overnight — for many players, it is a gradual shift that can be difficult to notice from the inside. hey bhaji wants every player to understand the warning signs so they can seek help early, before gambling causes serious harm.

Common signs that gambling may have become a problem include:

• Spending more money on gambling than you originally planned or can afford to lose
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost
• Feeling irritable, anxious, or restless when not gambling, or when trying to cut down
• Lying to friends, family members, or colleagues about how much time or money you spend gambling
• Borrowing money or selling possessions to fund gambling activity
• Gambling as a way of escaping stress, anxiety, depression, or other emotional difficulties
• Neglecting work, study, family responsibilities, or personal health because of gambling
• Repeatedly attempting to cut down or stop gambling but finding yourself unable to do so
• Thinking about gambling frequently throughout the day, even when doing other things

If any of the above descriptions feel familiar, you are not alone. Problem gambling is widely recognised as a behavioural condition that responds well to professional support. hey bhaji strongly encourages any player who identifies with these signs to use the tools and resources described in the sections below.

4. Self-Assessment Questions

Honest self-reflection is one of the most effective first steps in recognising a gambling problem. The following questions are designed to help you think clearly about your relationship with gambling. There are no right or wrong answers — this is purely for your own awareness.

5. Responsible Gaming Tools

hey bhaji provides a suite of responsible gaming tools that are available to every registered player at no cost. These tools are designed to put control firmly in your hands, allowing you to set boundaries that reflect your own financial situation and personal wellbeing.

To activate any of these tools, log in to your hey bhaji account and visit the Responsible Gaming section within your account settings, or contact our 24/7 support team directly. All limit reductions and time-out activations take effect immediately. Increases to existing limits may require a short cooling-off period before they come into effect, to protect players from impulsive decisions.

6. Deposit & Loss Limits

Managing your gambling budget is one of the most practical and effective ways to ensure your gaming activity stays within a healthy range. hey bhaji allows all registered players to set the following types of financial limits on their account:

• Daily deposit limit: The maximum total amount in BDT that can be deposited into your account within a single calendar day (midnight to midnight, Bangladesh Standard Time).
• Weekly deposit limit: The maximum total amount in BDT that can be deposited within any rolling 7-day period.
• Monthly deposit limit: The maximum total amount in BDT that can be deposited within any rolling 30-day period.
• Daily loss limit: The maximum net loss you are willing to accept within a single day. Once this threshold is reached, further play is suspended for the remainder of the day.
• Weekly loss limit: The maximum net loss permitted within a rolling 7-day period.

Reducing a limit takes effect as soon as you confirm the change. If you wish to increase an existing limit, hey bhaji applies a minimum 24-hour cooling-off period before the new, higher limit becomes active. This deliberate delay exists to help you avoid making impulsive financial decisions in the heat of a gaming session.

hey bhaji recommends setting deposit and loss limits based on your discretionary entertainment budget — the amount you would comfortably spend on other forms of leisure each month — rather than on your total income or savings. Never gamble with money you cannot afford to lose.

7. Time-Out & Cool-Off Periods

Sometimes a short break is all that is needed to reset perspective and return to gambling as a healthy leisure activity. hey bhaji's time-out feature allows you to temporarily suspend access to your account without going through a full self-exclusion process.

Available time-out durations on hey bhaji are:

• 24-hour time-out: Your account is immediately locked for a full day. During this period you cannot log in, deposit, or place bets.
• 7-day time-out: A one-week pause that gives you space to reflect on your gambling habits without a long-term commitment.
• 30-day cool-off period: A month-long break, suitable for players who feel their gambling has become too frequent or too financially significant.
• Custom duration: Contact our support team if you need a duration that falls between the preset options — our team can configure a custom time-out period for your account.

During any active time-out, hey bhaji will not send you promotional emails, bonus offers, or any marketing communications. When a time-out period expires, your account will be reactivated only if you actively choose to log back in — there is no automatic reinstatement or "your break is over" prompt that could pressure you to resume play prematurely.

8. Self-Exclusion

Self-exclusion is the strongest responsible gaming tool available on hey bhaji and is intended for players who feel that a longer or more definitive break from gambling is necessary. When you self-exclude, your account is permanently or long-term suspended and access is blocked for the full duration of your chosen exclusion period.

How to Self-Exclude on hey bhaji

You can request self-exclusion at any time by contacting hey bhaji's support team via live chat or by emailing [email protected]. Self-exclusion requests are processed as a priority and take effect within one hour of being confirmed by our team, 24 hours a day, 7 days a week.

Self-Exclusion Duration Options

• 6 months: Minimum self-exclusion period available on hey bhaji.
• 1 year: Recommended for players who have experienced recurring difficulty managing their gambling.
• 5 years: A long-term exclusion for players who need an extended period away from gambling entirely.
• Indefinite / permanent: No end date. Account access cannot be reinstated unless the player formally requests a review after a minimum 6-month waiting period.

What Happens During Self-Exclusion

• Your account is immediately suspended and you cannot log in, deposit, or place bets.
• Any pending bets placed before the exclusion takes effect will be settled normally; winnings will be returned to your payment method.
• hey bhaji will cease all marketing communications to you for the full duration of the exclusion period.
• hey bhaji will make reasonable efforts to identify and close any additional accounts you may hold, if found.
• Self-exclusion records are maintained permanently to prevent reregistration during the exclusion period.

9. Getting Help & Support

Reaching out for help is a sign of strength, not weakness. If gambling has become a source of stress, anxiety, financial difficulty, or conflict in your personal relationships, there are people who can help — both within the hey bhaji platform and through external channels.

hey bhaji Support Team

Our English-language support team is available around the clock on Bangladesh Standard Time (BST, UTC+6). You can contact them via the live chat feature on the platform or by email. All responsible gaming enquiries — including requests to activate limits, time-outs, or self-exclusion — are handled with full confidentiality and without judgment.

Support email: [email protected] (plain text — not a clickable link).

If You Need Immediate Help

If you are in Bangladesh and feel that your gambling behaviour is severely affecting your mental health, finances, or family situation, we encourage you to speak to a trusted person in your life — a friend, family member, religious leader, or community figure — as a first step. You can also speak to a licensed mental health professional. hey bhaji's support team can help direct you to appropriate resources upon request.

Family members or friends who are concerned about a loved one's gambling are also welcome to contact hey bhaji support for guidance on what steps can be taken.

10. Tips for Safer Play

Whether you are a new hey bhaji player or a long-standing member, the following practical guidelines can help you maintain a healthy relationship with gambling over the long term:

• Set a budget before you play — decide in advance the maximum amount you are comfortable spending in a session, and stop when you reach it regardless of the outcome.
• Think of gambling as entertainment — the house edge means that over a large number of bets, the platform will always have a statistical advantage. Treat any winnings as a bonus, not an expectation.
• Never chase losses — if you have reached your loss limit for a session, log out. Chasing losses typically leads to larger losses and is one of the clearest early signs of problem gambling.
• Keep gambling and alcohol separate — avoid gambling while under the influence of alcohol or any substance that impairs your judgment.
• Take regular breaks — use the session time limit and reality check tools built into your hey bhaji account to keep sessions to a manageable length.
• Keep gambling in balance — maintain interests, hobbies, social relationships, and activities outside of gambling. A well-rounded life makes it much easier to keep gambling in its proper place as one leisure activity among many.
• Never gamble to solve financial problems — gambling is not a reliable or sustainable way to generate income. If you are facing financial difficulty, please seek financial advice rather than increasing your gambling activity.
• Be honest with yourself — revisit the self-assessment questions in Section 4 periodically to stay aware of how your relationship with gambling is evolving over time.