hey bhaji Terms & Conditions

1. Acceptance of Terms

By accessing the hey bhaji website at https://hey-bhaji.com, creating an account, making a deposit, or participating in any game or promotion offered by hey bhaji, you are deemed to have read, understood, and unconditionally accepted these Terms & Conditions in their entirety. This agreement applies to all users of the hey bhaji platform, including players who access the site through a desktop browser, mobile browser, or any other compatible device.

These Terms & Conditions should be read in conjunction with hey bhaji's Privacy Policy and Responsible Gaming Policy, both of which form an integral part of the overall agreement between you and hey bhaji. In the event of any conflict between these documents, these Terms & Conditions shall take precedence unless expressly stated otherwise.

hey bhaji reserves the right to update, modify, or replace these Terms & Conditions at any time. Where changes are material, hey bhaji will provide notice to registered players by displaying a prominent notice on the platform. Your continued use of hey bhaji following any update constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically.

2. Eligibility & Age Restriction

Access to hey bhaji is strictly limited to individuals who meet all of the following eligibility criteria:

• You are at least 18 years of age. hey bhaji operates an absolute minimum age policy of 18+. Players who are discovered to be under the age of 18 will have their accounts immediately suspended and any funds held will be handled in accordance with applicable guidelines.
• You are accessing hey bhaji as a private individual acting on your own behalf and not on behalf of any third party.
• You are not acting in a professional capacity as a player in a jurisdiction where such activity is prohibited.
• You are not a resident of any jurisdiction in which accessing online gambling services is explicitly prohibited by applicable law.
• You have not previously been self-excluded from hey bhaji or had your account permanently closed for terms violations.

hey bhaji takes its obligations regarding underage gambling very seriously. The platform employs technical and procedural measures to prevent minors from accessing gaming services. Any person found to have provided false information regarding their age in order to gain access to hey bhaji will be subject to immediate account closure and forfeiture of any remaining balance.

3. Account Registration & Management

Each individual player is permitted to hold exactly one account on the hey bhaji platform. Creating duplicate, multiple, or shared accounts is strictly prohibited and will result in the closure of all associated accounts along with the forfeiture of any balances held within them. hey bhaji employs automated systems to detect duplicate registrations, including checks based on email address, device fingerprint, IP address, and payment method.

When registering an account with hey bhaji, you are required to provide accurate, current, and complete information. This includes, but is not limited to, your full legal name, date of birth, residential address in Bangladesh, and a valid contact email address. You must not use a pseudonym, alias, or any deliberately misleading information during registration.

Account Security

You are solely responsible for maintaining the confidentiality of your hey bhaji account credentials, including your username and password. hey bhaji strongly recommends that you choose a password that is unique to this platform and not shared with any other service. You must notify hey bhaji's support team immediately if you suspect that your account has been accessed by an unauthorised party.

hey bhaji will never ask you to disclose your account password via email, live chat, or any other channel. Any communication purporting to be from hey bhaji that requests your password should be treated as fraudulent and reported to our support team without delay.

Know Your Customer (KYC) Verification

hey bhaji operates a mandatory KYC process. Before your first withdrawal is processed, you will be required to submit identity verification documents. Accepted documents include a valid National ID Card (NID), passport, or other government-issued photo identification. hey bhaji may also request proof of address and proof of payment method ownership. Failure to complete KYC verification within a reasonable timeframe will result in the suspension of withdrawal privileges until verification is satisfactorily completed.

4. Deposits, Withdrawals & Payments

All financial transactions on hey bhaji are conducted in Bangladeshi Taka (BDT). hey bhaji supports the following deposit and withdrawal methods for players based in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank.

Deposits

Deposits made via mobile financial services such as bKash and Nagad are typically credited to your hey bhaji account within minutes of a confirmed transaction. The minimum deposit amount via mobile banking is ৳200. hey bhaji does not charge fees on deposits; however, your mobile financial service provider may apply their own transaction charges, for which hey bhaji accepts no responsibility.

All deposits must be made from a payment account registered in your own name. hey bhaji does not accept deposits from third-party accounts. If a deposit is identified as originating from a payment account that does not belong to the registered account holder, the deposit will be reversed and the funds returned to the source account. Repeated attempts to deposit from third-party accounts may result in account suspension.

Withdrawals

Withdrawal requests are subject to successful completion of the KYC verification process as described in Section 3. hey bhaji aims to process withdrawal requests within 24 to 72 hours of submission, subject to verification requirements and the operating hours of the relevant payment provider. hey bhaji does not guarantee specific withdrawal processing times as these are also dependent on third-party payment infrastructure.

hey bhaji reserves the right to request additional documentation before processing any withdrawal request that it deems unusual in size, frequency, or pattern. This is a standard anti-fraud measure and does not imply any accusation of wrongdoing against the player making the request.

Currency & Conversion

All balances, bets, winnings, and bonuses on hey bhaji are denominated in Bangladeshi Taka (BDT). The ৳ symbol is used throughout the platform to denote BDT amounts. hey bhaji does not offer multi-currency accounts; players may only hold a BDT balance.

5. Bonuses & Promotions

hey bhaji offers a range of bonuses and promotions to registered players, including but not limited to welcome bonuses, deposit reload offers, free spin packages, cashback promotions, and seasonal tournament prizes. All bonuses are subject to the specific terms published alongside each offer at the time it is made available on the platform.

Wagering Requirements

Most bonuses offered by hey bhaji are subject to wagering requirements before any bonus-derived winnings may be withdrawn. The applicable wagering multiplier for each promotion is stated clearly within the individual bonus terms. Players are responsible for reading and understanding these requirements before opting in to any promotion. hey bhaji does not permit the withdrawal of bonus funds that have not yet met the stated wagering criteria.

Bonus Abuse

hey bhaji reserves the right to void any bonus and withhold associated winnings if it has reasonable grounds to believe that a player has engaged in bonus abuse, matched betting, arbitrage betting, or any other strategy designed to exploit promotional offers in a manner that is inconsistent with legitimate recreational play. Determinations of bonus abuse are made at the sole discretion of hey bhaji's compliance team.

Promotion Validity

All promotions have defined validity periods. Bonus funds, free spins, and associated wagering requirements that are not completed within the stated validity window will expire automatically. hey bhaji will not reinstate expired bonuses under any circumstances.

hey bhaji runs seasonal promotions aligned with the Bangladeshi calendar including BPL and IPL cricket seasons, Eid-ul-Fitr, Eid-ul-Adha, and Pohela Boishakh. Details of all active promotions are published on the platform and are subject to change without prior notice.

6. Gameplay Rules & Fair Use

hey bhaji provides access to a broad portfolio of games supplied by third-party game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi, among others. The rules governing each individual game are determined by the game provider and are accessible within the game interface itself. hey bhaji is not responsible for errors in game rules documentation published by third-party providers.

Game Outcomes

All RNG (Random Number Generator) games available on hey bhaji use certified random number generation technology. Live casino games are streamed from professional studios and operate under the oversight of the respective game providers. hey bhaji does not interfere with or influence game outcomes in any way. Theoretical return-to-player (RTP) percentages for slots and RNG games are set by the individual game providers.

Malfunctions

In the event of a game malfunction, disconnection, or technical error that interrupts a game round, the affected round may be declared void. hey bhaji will endeavour to resolve such situations fairly and in accordance with the relevant game provider's malfunction policy. hey bhaji's decision in relation to any game dispute arising from a technical malfunction is final.

Bet Limits

Minimum and maximum bet limits are set on a per-game basis and are displayed within each game interface. hey bhaji reserves the right to impose individual player betting limits without prior notice where it considers it necessary for risk management purposes or in response to suspected irregular betting patterns.

7. Prohibited Conduct

The following activities are strictly prohibited on the hey bhaji platform. Engaging in any of the behaviours listed below may result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities where required:

• Registering more than one account, or assisting another individual in creating a duplicate account.
• Providing false, misleading, or fraudulent personal information at any stage of the registration or verification process.
• Using automated software, bots, scripts, or any artificial intelligence tool to interact with hey bhaji's games or platform in a manner that is not consistent with normal human play.
• Engaging in collusion with other players for the purpose of gaining an unfair advantage in any game.
• Exploiting technical bugs, software glitches, or platform errors for financial gain. Any player who discovers a bug must report it to hey bhaji support immediately rather than exploit it.
• Attempting to launder funds or use hey bhaji for any form of money laundering or financial crime.
• Making deposits or withdrawals using payment accounts that do not belong to the registered account holder.
• Engaging in any form of harassment, abusive language, or threatening behaviour toward hey bhaji staff or other platform users.
• Accessing or attempting to access the hey bhaji platform or any other user's account without authorisation.
• Violating any applicable law or regulation in connection with your use of hey bhaji.

8. Responsible Gaming

hey bhaji is committed to providing a safe, controlled, and enjoyable gaming environment for all registered players in Bangladesh. The platform provides a range of responsible gaming tools that players may activate at any time by contacting the support team via live chat or through the account settings section.

Available responsible gaming tools include deposit limits (daily, weekly, or monthly caps denominated in BDT), session time limits with optional on-screen reminders, cooling-off periods of 24 hours, 7 days, or 30 days, and permanent self-exclusion for players who wish to completely block their access to the platform.

Self-exclusion requests are acted upon immediately. Once a self-exclusion is in effect, hey bhaji will make reasonable efforts to ensure that the player is not targeted by promotional communications for the duration of the exclusion period. Players who are serving a self-exclusion must not attempt to circumvent the exclusion by creating a new account; doing so constitutes a breach of these Terms & Conditions.

hey bhaji strongly encourages any player who feels that gambling may be having a negative impact on their finances, relationships, or wellbeing to make use of these tools without delay. If you need assistance activating any responsible gaming measure, contact hey bhaji's 24/7 English-language support team via live chat at any time.

9. Intellectual Property

All content on the hey bhaji platform, including but not limited to the hey bhaji brand name and logo, website design and layout, text content, graphics, icons, images, audio-visual materials, and software code, is the intellectual property of hey bhaji or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the hey bhaji platform solely for the purpose of personal, non-commercial recreational gaming. This licence does not permit you to copy, reproduce, modify, distribute, publicly display, reverse engineer, or create derivative works based on any hey bhaji content without prior written permission.

Game content provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming remains the intellectual property of those respective studios. hey bhaji operates under licence from its game providers and does not claim ownership of third-party game assets.

10. Limitation of Liability

To the fullest extent permitted by applicable law, hey bhaji shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to losses arising from game outcomes, technical errors, system downtime, payment processing delays, or unauthorised access to your account resulting from your own failure to maintain account security.

hey bhaji makes no warranty, express or implied, that the platform will be available continuously without interruption, that it will be free from technical errors or security vulnerabilities, or that game outcomes will meet your expectations. The platform is provided on an "as is" and "as available" basis.

hey bhaji's total aggregate liability to any individual player in respect of any claim or series of claims arising from your use of the platform shall not exceed the total net deposits made by that player to their hey bhaji account in the thirty (30) days immediately preceding the event giving rise to the claim.

11. Amendments & Termination

hey bhaji reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered players via a notice displayed on the platform. Continued use of hey bhaji after the effective date of any amendment constitutes acceptance of the updated terms. If you do not agree with any amendment, you must cease using the platform and may close your account by contacting support.

Account Closure by Player

You may request the closure of your hey bhaji account at any time by contacting the support team. Before closure, any outstanding wagering requirements attached to active bonuses will be assessed. Remaining real-money balances that meet the minimum withdrawal threshold will be returned to your nominated payment method following successful KYC verification.

Account Closure by hey bhaji

hey bhaji reserves the right to suspend or permanently close any account at its sole discretion, including where it determines that a player has breached these Terms & Conditions, provided false registration information, engaged in prohibited conduct, or where continued account operation would pose a risk management or compliance concern. In cases of confirmed terms violations, hey bhaji may withhold balances pending investigation.

12. Governing Law & Disputes

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be interpreted in accordance with applicable principles of fair dealing and platform operating standards as applied by hey bhaji's compliance team. hey bhaji operates as a safe and reliable platform and does not make specific jurisdictional or regulatory claims beyond its commitment to SSL encryption, fair play standards, and transparent operating practices.

Dispute Resolution

If you have a complaint or dispute relating to your hey bhaji account, a game outcome, a payment transaction, or any other aspect of your experience on the platform, you should contact hey bhaji's support team in the first instance via live chat. hey bhaji aims to resolve all player complaints within 5 business days. Our support team operates 24 hours a day, 7 days a week, in English, on Bangladesh Standard Time (BST, UTC+6).

hey bhaji's decisions in relation to account matters, game disputes arising from technical malfunctions, and bonus eligibility determinations are final once the internal review process has been completed. hey bhaji will communicate the outcome of any complaint review to the player via the contact email registered on their account.

Language

These Terms & Conditions are published in English. In the event of any ambiguity, the English-language version of these terms shall be the authoritative reference. Support communications are conducted in English. Players in Bangladesh who require clarification on any aspect of these terms are encouraged to contact the support team for assistance.

For all support and compliance enquiries, contact hey bhaji at: [email protected] (plain text — this address is not a clickable link).